When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

We’re thrilled to announce updates to our online galleries to suit both school AND wedding/portrait photography. Are you a full-time wedding and portrait photographer who shoots a few school or day care sessions? Or maybe you’re the opposite? You focus on school sessions but shoot weddings on the side? Either way, until now you couldn’t do both in one Workspace account — and that didn’t suit everyone!  Well, that’s changing. If you have a Pro account, just go to your Workspace Image Galleries, click on New Gallery, and you’ll have three choices To View More >>

Black Friday and Cyber Monday are just around the corner — the perfect time to engage with customers and increase your sales in Print Shop. There's nothing worse than scrambling at the last minute, so start now so you have plenty of time to set up your store — and your offers!  Here's a checklist to make sure you're prepared.  Dates: Black Friday: Friday 27 November 2020 Cyber Monday: Monday, 30 November 2020 1) Decide your discounts / offers It is said that most buyers on Black Friday are looking for at least a 20% discount - but you can obviously get creative with your offers. To View More >>

Here are two Black Friday specials you won't want to miss! Our Black Friday special ends on the 30th of November 2018 so make sure you get in quick... 99 for Life! Imagine never having to pay for your online galleries or shopping cart again!! Well now's your chance — upgrade once and  never renew or pay again. That's right,  the Lifetime Basic plan is back  and just in time for the major upgrades coming up! Think about it — you could pay your existing provider every year for the rest of your career, or  grab Workspace Basic for just US$99 — for life. To View More >>

The lead up to the holidays can be a very lucrative time for photographers, but it can also put pressure on getting product orders in on time, so your clients can have them for the holidays. One way to be very prepared is to bulk order Slip-in Mats and Studio Boxes. In Pearl or Carbon Buckram, these Boxes sell themselves. You can personalise them with your own logo on the lid. Branding products like this turns them into your silent salesmen when your clients take them home. Any unsold boxes or mats can carefully be tucked away for your next print reveal. If you’re printing your own photos, To View More >>

Here’s how to get instant answers to urgent questions like these (oh, and read on for our special offer!): Have you received my order? Is my album in production? When will it be shipped? How can I track it in transit? How do I make a payment? We’ve added a MY QUEENSBERRY ACCOUNT button to your Workspace Dashboard that gives you direct access to all that information and more. It’s the same live data our staff have access to, but you won’t have to wait for us to receive your enquiry and reply. Especially if we’re in way different time zones! Why not check it out To View More >>

Written by: Clare Breheny When someone asks me what I do for a living and I tell them I’m a boudoir photographer, the usual response is, ‘Oh, women getting pictures for their husbands,’ or ‘Oh, like a bride giving it as a gift on a wedding day’. Every time I shake my head, and explain that’s it’s WAY more than that… but how do you say modestly that the time you spend with them might actually change how they live their lives? Whilst working with a bride embarking on her wedding day is very rewarding, some of my favourite clients have come to To View More >>

So you're tempted by our special offer, and you've decided to add Q-Frames, Q-Boxes and Q-Books to your Workspace shopping cart. Maybe it's your first time selling online! How much should you charge? Finding the sweet spot between too cheap and too expensive can be tricky. Ask yourself: 1. What costs must the price cover? For example will you need to edit or artwork the images? If so was the work included in the price of the shoot or do you need to charge for it now? 2. What's the market price? How much would people in your market expect to pay for products like these from a photographer like To View More >>

Katrina and Warren Williams are Auckland-based Williams Photography - and as if that's not enough, Katrina also works part time for Queensberry to support our UK and European professional clients. A few weeks ago Katrina recorded this little video to introduce our Starter Kit to professionals (it's also on our website). She does that very nicely, but what I find really compelling about the video is how she says Queensberry has transformed their business. Thank you Katrina, for being such a good customer and ambassador! We're lucky to have you. Cheers, Ian To View More >>

HAPPY NEW YEAR! We're back from our summer break, bright eyed and bushy tailed, with a big bag of orders thanks to the 40% special offer on sample albums we announced just before closedown. This is a GREAT DEAL, but if you're quick you still have time to order and save a massive 40%. Don't delay! We need your order by 21 January and numbers are limited. Any of our products qualify, including Press Books and our Flushmount, Overlay Matted, Classic Matted, Duo and Musée albums. If you don't have time, or don't love design, we can do that for you for the same 40% discount. Just upload your images To View More >>